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Kroger Coupon Policy

Kroger Print-at-Home Coupon Acceptance Policy

Effective November 2007, all Kroger divisions accept industry-standard, secure print-at-home coupons. We recently partnered with Coupons Inc., the industry leader in print-at-home coupons, to offer print-at-home coupons on Kroger.com and all of our store banner websites.  Help us make your shopping experience a pleasant one by keeping in mind these simple rules for using Print-At-Home coupons.

We can only accept print-at-home coupons if they scan properly at checkout. Legitimate printable coupons are delivered using special software designed to print a properly rendered barcode on the coupon and limit the number of coupons printed.

We will generally not accept “FREE product” (no purchase required) print-at-home coupons. It is currently an industry practice not to produce print-at-home manufacturer’s coupons for free product. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable.

We will usually not accept coupons for more than about 75% of a product’s value. For example, a $2 off coupon will be acceptable for a product that normally sells for $5 or more, but a $2 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate. If there are exceptions, we are usually provided advance notice by the manufacturer.

Coupons will be rejected if they appear distorted or blurry, altered in any way, or are obvious duplicates. You should always print the coupon yourself directly from the website or email that is offering it. Only then can you ensure you are printing a legitimate coupon. The coupon will never appear on your computer screen. A legitimate coupon is never sent as a graphic or PDF or sent in a Word document.

Print-at-home coupons should never be copied, sold, or traded. They should not be photocopied or scanned and distributed to others. They have unique serial numbers printed on them and follow an industry-standard format. Coupons are never sold and you should not pay for someone’s “time to clip” or other service fee.

Digital Coupons Policy

Click to go to Kroger’s Digital Coupon Site

Customers choosing to participate in the digital coupons are required to have an active online account with a valid, associated shopper card. Kroger employees or partners are prohibited to set up or otherwise maintain an online account not specifically associated to that employee or employee household.

A valid shopper card or an alternate ID is required for the use of digital coupons at the time of purchase.

Digital coupons and offers are deducted from a customer purchase prior to paper coupons or any other discounts and cannot be added back or removed once card has been scanned.

  • Limit one use per digital coupon per transaction
  • Digital offers cannot be combined with manufacturer paper coupons on the purchase of a single item
  • Digital offers do not double
  • A limit of 150 coupons can be loaded per household at one time

The store manager has the right to accept, decline, or limit the use of ANY digital coupon or offer.

Houston Announcement

An Important Message Regarding Greater Houston Texas Stores:

Kroger operates 2,458 supermarkets and multi-department stores in 31 states across the country as 18 separate divisions. Each Kroger division offers various customer rewards and savings programs depending on each specific market.

Greater Houston, Texas area Kroger stores will discontinue the double/triple coupon program on Wednesday, April 13, 2011. We are in the process of finalizing the new coupon policy and will share this with local customers when it becomes effective. In the meantime, the information listed below should prove helpful in responding to your questions about the matter.

With the growing popularity of digital coupons, mobile apps and manufacturers producing coupons valued at more than 50 cents, we feel it’s an ideal time to test out a new money-saving program and discontinue double/triple. There’s a possibility we may re-introduce double/triple by hosting special shopping events intermittently.

We will still continue to accept coupons at face value. Part of the new policy states there is a limit of one electronic or paper manufacturer coupon per item. The opportunity to stack is no longer available. A digital coupon and manufacturer paper coupon may not be combined on the purchase of a single item. More than 100 digital coupons are available daily at www.kroger.com.

If you have loaded an electronic coupon to your Kroger Plus card, then the digital coupon will apply before the manufacturer paper coupon.

In addition to accepting coupons at face value, Kroger still offers a number of ways to save. We saved Texas shoppers more than $25 million in 2010 through different programs, including the generic drug pricing ($4/30-day supply and $10/90-day supply), fuel rewards, everyday 10% senior discount for shoppers who are 59 and older and our pick 6 wine discount. Also, Kroger customers will continue to receive Loyal Customer Mailings that include coupons tailored directly to the products they buy most.

Through the fuel rewards program, shoppers save 3 cents per gallon everyday at Kroger Fuel Centers. There are 67 Kroger Fuel Centers in Greater Houston. Customers can save 10 cents per gallon at Kroger Fuel Centers and at more than 500 participating Shell locations in the area when they earn 100 fuel rewards points. Kroger 123 Rewards MasterCard holders continue to save 15 cents per gallon on fuel at Kroger.

Rewards points can be earned in the following ways:

  • Spend $100 on groceries, earn 100 points. ($1 = 1 point)
  • Spend $50 on gift cards and we double the points. (1 $50 gift card = 100 points)
  • Fill or refill 2 prescriptions at a Kroger Pharmacy. (1 prescription = 50 pts)

A more thorough outline of our coupon policy is to come; however, we want to equip you with key messages that can address your current concerns. Please feel free to use coupons before the double/triple program expires on Wednesday, April 13.

We appreciate your feedback and are anxious to share a new savings program to our Houston-area customers that will help you and your families save even more. Details will be released closer to the April 13th date.

As always, thank you for shopping at our Kroger stores.

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